1. Proof of purchase is a pre-requisite to claim warranty.
2. Repair or replacement will be carried out through the company's service center or its authorized service center only.
3. For units installed beyond the municipal limits of the authorized service center, all expenses incurred in collection and servicing will be borne by the customer.
4. Warranty continues for the unexpired period after repairs/replacement, and repair time is not excluded from the warranty period.
5. The company reserves the right to retain any replaced parts.
6. Warranty continues after inspection by the service center, with visiting charges applicable for inspection.
7. Paid installation or demo is available for all models and must be availed within 6 months from the date of purchase.
8. The company’s warranty obligation is limited to the repair or replacement of defective parts.
9. In case of unavailable spares, the company's depreciation rules will apply as a commercial solution.
10. Only defective accessories will be repaired or replaced.
11. All disputes under this warranty are subject to Delhi jurisdiction.
12. The service center will determine whether repairs will be conducted on-site or at the service center.
13. Extended warranty must be registered within 2 weeks of purchase.
14. Replaced parts will be functionally operative parts.
15. Repairs may involve new, refurbished, or reconditioned parts.
16. Promotional or extended warranties are subject to model-specific details.
Warranty Exclusions
1. Product not purchased from an authorized SIV branch.
2. Product not used as per the instruction manual.
3. Defects caused by improper use.
4. Warranty void if the product fails under specific conditions like water damage.
5. Unauthorized modifications to circuitry.
6. Site conditions not conforming to operating standards.
7. Serial number removed, obliterated, or altered.
8. Damage due to lightning, abnormal voltage, or acts of God.
9. Damage caused by pests or insects.
10. The company is not liable for third-party claims, lost data, or economic losses.
11. Warranty does not cover third-party software or content.
12. Normal wear and tear are not covered.
13. Damage from unauthorized accessories or software.
14. Battery damage due to short-circuiting or tampering.
